Privacy Policy

1. Information We Collect

Information you give us. Your name, email address, company information, and anything else you choose to provide when you contact us, book a walkthrough, or hold a licence — plus billing details when you subscribe.

Your shop’s records stay on your computer. Work orders, inventory, customers, and vehicle history live in an encrypted database on your own machine. We have no login to it and do not collect it.

What our servers receive, limited to the features you use: licence validation (your licence key and a device identifier); companion-app sync — if you run SD Mobile or SD Driver, the records those devices need are relayed through our sync service between your devices; customer-facing links you choose to send, such as estimate, invoice, and appointment pages; messages you send to your customers through our relay; diagnostic and error reports from the app; and, if you turn it on, an encrypted cloud backup copy.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send technical notices and support messages, and respond to your requests. We may also use information to communicate with you about products, services, and events, in compliance with applicable anti-spam laws (including CASL in Canada).

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our platform, subject to confidentiality obligations and the purposes listed below.

4. Service Providers and Subprocessors

The following categories of service providers may process personal information on our behalf. We disclose the purpose of processing and the categories of recipients before collection where required by law (including Quebec’s Law 25).

• Cloudflare — hosts servicedock.ca, portal.servicedock.ca, and leads.servicedock.ca; provides Web Analytics, Turnstile (contact-form bot protection), Email Routing (delivering website contact submissions to support@servicedock.ca), and the lead-intake worker that receives walkthrough requests from our contact form.
• License server (license.servicedock.ca, Node.js) — receives your licence key and a device identifier on app start; registers and serves customer portal link snapshots (appointments, authorizations, invoices, job status) that you choose to send.
• Sync server (sync.servicedock.ca, Rust/Axum) — relays encrypted shop records between your Service Dock desktop and SD Mobile or SD Driver when you enable companion-app sync.
• Intuit — only when you connect QuickBooks Online from the desktop app (see Section 7).
• Google, Microsoft, or Dropbox — only when you connect cloud backup or media storage from the desktop app (see Section 8).

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us. To exercise these rights, please contact us at support@servicedock.ca.

7. QuickBooks Online Integration

If you choose to connect Service Dock to QuickBooks Online, we facilitate an OAuth 2.0 authorization flow on your behalf using Intuit's official API. Your QuickBooks access and refresh tokens are stored exclusively in your device's operating system secure keychain and are never transmitted to or stored on Service Dock servers. Service Dock does not retain standing access to your QuickBooks company data. You can disconnect the integration at any time from Settings → QuickBooks → Disconnect, which revokes the stored tokens from your device.

8. Cloud Storage Connections

If you choose to connect Google Drive, Microsoft OneDrive, or Dropbox inside the Service Dock desktop application, Service Dock uses OAuth authorization to access only the storage account and folders you approve for backup or media storage. The connected cloud account is used to upload, list, download, and delete the backup or media files you configure through the desktop application.

Cloud account tokens are stored securely on your device and are not shown in the application. Service Dock does not sell connected cloud storage data, does not use connected files for advertising, and does not route your backup or media files through Service Dock servers when direct provider upload is used.

The public Service Dock website does not connect to, read from, write to, or manage your Google Drive, Microsoft OneDrive, or Dropbox account. Cloud storage access is initiated only from the desktop application after you choose a provider and approve the provider's authorization screen.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@servicedock.ca.